Week 2
Connected Communication:
Listening to Understand and Speaking To Be Heard
Online Live Webinar
Friday, September 15 9:30-10-30am
Connected Communication: Listening to Understand and Speaking To Be Heard
“If you say you understand, I am a little pessimistic. If you say you do not understand, I am a bit more optimistic”
~Thich Nhat Hahn
What we will be covering … Communication missteps, a frequent source of stress in both personal and professional spheres, will be our focus today. Discover the art of speaking to be heard and forging connections through empathetic listening. Our aim: master the dual role of expressing our viewpoints while grasping others' points of view. Effective communication hinges on reducing emotional reactivity and fostering responsive, productive exchanges. Through defensiveness reduction strategies and a structured listening-speaking framework, we unlock enhanced problem-solving, stress reduction, and lay the groundwork for skillful conflict solving.
Learning Objectives
Learn to identify effective and ineffective listening styles and change how you listen to improve communication
Understand how defensiveness links to fight, flight and freeze states and how this impacts our ability to connect and communicate effectively with others
Review the four step NVC / mindful communication process of observing; naming feelings; translating feelings to needs; and making concrete requests to get needs met.
Practice Recommendations
5 minute De-Stress Sensory Meditation
Practice Translating Feelings to Needs
Downloads